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Adcom911

Consolidated Police, Fire and EMS Dispatch Center

EMPLOYMENT

Current Open Positions (Not currently hiring for part-time positions)

 

CAD (Computer Aided Dispatch) Administrator

 

Please complete the application with the link below.

Click here to apply

 

If you have any questions or require additional information, please contact HR at 303-227-7111.

Position Description:

Primarily responsible for assisting in the maintenance, management, and administration of the following systems: Computer Aided Dispatch (CAD) System, Mobile Dispatch System, Police and Fire Records Management (RMS) Systems, Field Ops, Motorola CAD to Radio, and CAD to CAD. Coordinate with the designated PSAP points of contact to ensure 24x7x365 functionality and reliability. This position will require an on-call status outside of normal office hours to respond to critical system issues, and will be on a on-call rotating schedule with other IT staff members. Effectively and efficiently communicate with our member agency representatives to resolve technical issues as they arise. Ensure accountability and timely resolution of issues within the CAD, Mobile, and RMS systems, as they occur, per Adcom911’s IT Response Policy. This position will also be responsible, in conjunction with the IT team, for maintaining, troubleshooting, and resolving issues that may arise with all systems that we support, i.e. data center hardware/software, domain, exchange, MS products, workstations etc.

Essential Duties and Responsibilities:

* Acts as a subject matter expert on CAD Interface Systems, Mobile, CAD to CAD, and RMS systems and maintains the daily operations of those systems.
* Ensures that deployments of new modules, systems, and CAD upgrades are carried out appropriately.
* Effectively interacts, and communicates with PSAP personnel and staff.
* Schedules, facilitates, performs and tests CAD data updates from the production, test and training environments.
* Troubleshoots CAD, CAD to CAD, Mobile, RMS system problems, document anomalies, and review error logs.
* Provides routine and system level maintenance to all systems maintained by Adcom911.
* Works proactively to identify potential issues, recommends and implements preventative solutions.
* Accepts and tracks open cases/help desk tickets; works with appropriate personnel to ensure timely resolution of issues.
* Reviews software release notes, clarify, explain, define notes, updates and changes for new and updated functionality, features, and hot fixes. Work with operations staff to determine if the above is appropriate for our environment.
* Tests new CAD versions of updated/changed functionality, features, and hot fixes.
* Attends meetings and training classes related to the Adcom911 systems.
* Acts as a liaison between Adcom911 and our member agencies, and stakeholders as it relates to system functionality.
* Establishes and maintains cooperative working relationships both within and outside of the PSAP; exercises good judgment in representing the PSAP.
* Attends CAD, and other system user group meetings and relevant training.
* Identifies and analyzes system and user needs, as well as equipment requirements.
* Writes documentation, including policies, procedures, and how-to guides.
* Responds to critical system outages outside of normal business hours, on a 24/7 basis.
* Maintains SSRS server and creates new reports as requested.
* Performs other duties as required or assigned.

 

 

Emergency Communication Specialist I. This is a full-time position. We are not currently taking applications for part-time. 

Click here to apply