Lateral 911 Telecommunicators

Posted on 16-01-2023 , by: jrajewski , 0 Comments

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

  • Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies including:
    • Police
    • Fire
    • EMS
    • Animal Control, Code Enforcement, Other City/County Departments
  • Responsible for monitoring and responding to several radio channels at a time with duties that include:
    • Answering incoming radio calls from field units.
    • Updating, maintaining, and documenting all field activity using the CAD system.
    • Maintains contact with all field units on assignment to determine their status and location.
    • Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner.
    • Relaying pertinent information to other law enforcement agencies and or/ambulance companies as needed via radio, phone, or teletype.
    • Providing vital Responder safety information from CAD system to departmental employees.
    • Providing necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies.
  • Makes inquires, entries, cancellations, and modifications in the CCIC and NCIC systems, including:
    • Understanding of basic criminal classifications and civil situations.
    • 100% accuracy in entering into the CCIC/NCIC computer systems persons, articles, vehicles, etc.
    • Monitoring CCIC/NCIC terminal and handling confirmations and appropriate paperwork.
  • Responsible for providing pre-arrival medical instructions using PowerPhone, including:
    • Obtaining EMD certification.
    • Completing required continued education to maintain certification.
    • Maintaining required certifications for continued employment.

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