Application Deadline: All applications must be submitted by Friday, May 8, 2026 by 11:59 PM
SUMMARY OF POSITION:
Serves as a working supervisor on an assigned shift within the communications center, performing the full range of call-taking and dispatching duties while also supervising, directing, and supporting staff. Provides real-time operational leadership by monitoring and participating in call handling and dispatch functions while ensuring adherence to established policies, procedures, and protocols. This position is also responsible for mentoring, coaching, and guiding employees to support professional development and operational excellence. Conducts and participates in employee performance evaluations, provides ongoing feedback, and assists in identifying training needs and performance improvement opportunities. Ensures daily operations are effectively managed, including staffing, quality assurance, and continuous improvement of service delivery.
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