SUMMARY OF POSITION:
The Emergency Communication Specialist (Call Taker) position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position also plays a critical role in safety of the public and first responders throughout Adams County. This position requires handling of highly sensitive and confidential information. The position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends and holidays, to include, but not limited to day shift, swing shifts, grave shifts. The position is required to work one (1) weekend day each work week as a part of the assigned shift work week. Hours assigned are based on a seniority shift bidding process. The Emergency Communication Specialist position is an entry level position.
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