Menu
header photo

Adcom911

Consolidated Police, Fire and EMS Dispatch Center

EMPLOYMENT

Current Open Positions

 

Information (IT) Administrator

REPORTS TO:                    IT Manager, Deputy Director, Executive Director

DIRECT REPORTS:           None

FLSA STATUS:                   Full Time FLSA, Exempt, 40 hours per Work Week

SALARY:                             Negotiable.

SUMMARY OF POSITION:

Primarily responsible for assisting in the maintenance, management, and administration of the following systems: Computer Aided Dispatch (CAD) System, Mobile Dispatch System, and Police and Fire Records Management (RMS) Systems.  Coordinate with the designated PSAP points of contact to ensure 24x7x365 functionality and reliability. This position will require an on-call status outside of normal office hours, on a rotating schedule with other IT staff members. Effectively and efficiently communicate with our member agency representatives to resolve technical issues as they arise. Ensure accountability and timely resolution of issues within the CAD, Mobile, and RMS systems, as they occur, per Adcom911’s IT Response Policy. This position will also be responsible, in conjunction with the IT team, for maintaining, troubleshooting, and resolving issues that may arise with all systems that we support, i.e. data center hardware/software, domain, exchange, MS products, workstations etc.

Requires scheduled ‘On Call’ time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Acts as a subject matter expert on CAD, Mobile, and RMS systems and maintains the daily operations of those systems.
  • Ensures that deployments of new modules, systems, and CAD upgrades are carried out appropriately.
  • Effectively interacts, and communicates with PSAP personnel and staff. 
  • Schedules, facilitates, performs and tests CAD data updates from the production, test and training environments.
  • Troubleshoots CAD, Mobile, RMS system problems, document anomalies, and review error logs.
  • Provides routine and system level maintenance to all systems maintained by Adcom911.
  • Works proactively to identify potential issues, recommends and implements preventative solutions.
  • Accepts and tracks open cases/help desk tickets; works with appropriate personnel to ensure timely resolution of issues.
  • Reviews software release notes, clarify, explain, define notes, updates and changes for new and updated functionality, features, and hot fixes. Work with operations staff to determine if the above is appropriate for our environment.
  • Tests new CAD versions of updated/changed functionality, features, and hot fixes.
  • Attends meetings and training classes related to the Adcom911 systems.
  • Acts as a liaison between Adcom911 and our member agencies, and stakeholders as it relates to system functionality.
  • Establishes and maintains cooperative working relationships both within and outside of the PSAP; exercises good judgment in representing the PSAP.
  • Attends CAD, and other system user group meetings and relevant training.
  • Identifies and analyzes system and user needs, as well as equipment requirements.
  • Writes documentation, including policies, procedures, and how-to guides.
  • Responds to critical system outages outside of normal business hours, on a 24/7 basis.
  • Performs other duties as required or assigned.

POSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:

  • Possession of or ability to obtain, and maintain a valid State of Colorado Drivers’ License, required.
  • Professional IT System certifications, MS, VMWare etc.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Self-Management – Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve personal goals.  Manages own time, and completes assignments and tasks as expected in a timely manner.  Deals with stress effectively. 
  • Flexibility – Adapts quickly to changes and willing to adjust schedule for unexpected assignments or to complete responsibilities.
  • Remains calm and controlled under stressful situations. 
  • Perform multiple duties under stressful conditions.
  • Conscientiousness – Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior.
  • Interpersonal skills – Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern and politeness to others and relates well to different people from varied backgrounds and in different situations.  Ability to present a positive attitude and professional demeanor and an ability to counsel and motivate others. 
  • Functionally operate various computer programs.
  • Working knowledge and ability to troubleshoot operational equipment and software.
  • Ability to train and assist in personnel training.
  • Use computer, radio, telephone and other office equipment.
  • Multi-task with the ability to execute complex oral and written instructions.
  • Communicate with the PSAP Personnel, supported agencies, end-users, supervisors, and vendors in a professional and courteous manner at all times, orally and in writing.
  • Conceptualize call workflow in order to understand the impact on the CAD, Mobile, and RMS systems, dispatchers, emergency responders, and the community.
  • Establish and maintain effective working relationships.
  • Prepare clear and concise technical documentation.
  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Five or more years of Computer Aided Dispatch System administration experience.
  • Computer software and hardware and network troubleshooting.
  • Virtualized environments (VMWare), MS Server Operating systems, MS Exchange and Active Directory.
  • Principles and practices of system analysis, design, and development.
  • Methods and techniques of troubleshooting and maintaining SQL servers and related databases, SQL Scripting, and custom report writing.
  • Principles and practices of information systems project development, administration, and management.
  • Preparing technical documents and training materials.
  • Methods and techniques for evaluating business needs and developing information system solutions.
  • Federal, State, and local laws, codes, and regulations as they relate to public safety.
  • Emergency services dispatch terminology, procedures, operations, and workflows.
  • Computerized 9-1-1 telephone systems.
  • Voice logging recording systems.
  • CCIC/NCIC (Colorado Crime Information Center/National Crime Information Center).
  • Basic knowledge of GIS (Geographic Information Systems).
  • CAD, Mobile and RMS system administration and interface applications within CAD.

CONDITIONS OF EMPLOYMENT:

  • Must pass a pre-employment criminal record background check.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check, if required.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

  • Physical Demands - Regular standing and sitting; requiring the ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking and standing; hand/eye coordination for operation of computer keyboard; vision for review and analysis of data and reports; frequent speech communication, hearing and listening to maintain communication with employees and agencies.  This job requires normal hearing and color vision.
  • Office environment; works closely with others; some computer system user contact; exposure to computer screens; potential exposure to inclement weather; travels from site to site.
  • Equipment Used – Personal computer, console equipment and other job related equipment and tools.

If you are interested in becoming a Information (IT) Administrator, you need to complete the online application by following the this link: Information (IT) Administrator

Full Time Call Taker

The Adams County Communication Center, Commerce City, Colorado always welcomes applications for the position of 911 Call Taker. We collect applications as completed and evaluate the applicants when job opportunities become available. 

The Call Taker/ACSC (Adams County Service Channel) position is a highly professional position that is responsible for specialized work.  This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position searches for warrants, vehicle registration and driver’s information as appropriately requested.  This position has limited dispatch of animal control officers.  This position also plays a critical role in safety of the public and first responders throughout Adams County.  This position requires handling of highly sensitive and confidential information.  The position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends and holidays.  Hours assigned are based on a shift bidding process. The Call Taker/ACSC position is an entry level position.   

If you are interested in becoming a 911 Call Taker, you need to complete the online application by following the this link: 911 Call Taker

***For position related questions contact: HR@adcom911.org